Terms and Conditions

Terms of Services,

Effective Date: October 1st, 2026

1. Introduction

Shift2div.com ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (http://shift2div.com/) or use our services.

By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

A. Personal Information

We may collect the following personal information:

Name: Shift2div.com

Email: [email protected]

Phone: (801) 735-5444

Mailing address

Company details (if applicable)

Payment information (processed securely through third-party providers)

Account login credentials (if applicable)

B. Non-Personal Information

We may collect non-personal information such as:

IP address

Browser type

Device information

Cookies and tracking technologies

Website usage data and analytics

3. How We Use Your Information

We use collected information to:

Provide and manage our services

Schedule and confirm appointments

Communicate with you regarding services

Improve website functionality and user experience

Process payments

Prevent fraud and ensure security

Comply with legal obligations

4. SMS Communications & Mobile Information

SMS Program Description

Shift2div.com offers SMS notifications for customers who schedule appointments through our website (http://shift2div.com/) or submit scheduling forms and expressly opt in to receive text messages.

Messages may include:

Appointment confirmations

Appointment reminders

Rescheduling updates

Service-related notifications

Message frequency varies depending on your appointment activity.

Opt-In & Consent

By providing your mobile phone number and affirmatively checking the SMS consent box on our website, you expressly consent to receive recurring automated text messages from Shift2div.com at the number provided.

Consent to receive SMS messages is not a condition of purchase.

By opting in, you confirm that:

You are the authorized user of the mobile number provided

You are at least 18 years old

Message frequency may vary

Message and data rates may apply

Your consent is documented through timestamped opt-in records and securely maintained for compliance purposes.

Opt-Out Instructions

You may opt out at any time by replying STOP to any message you receive from us.

After replying STOP, you will receive a confirmation message. No further SMS messages will be sent unless you opt in again through our website.

Help Instructions

Reply HELP for assistance or contact us at:

Email: [email protected]
Phone: (801) 735-5444

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply depending on your mobile plan.

Mobile Information Sharing & Privacy

We do not sell, rent, or share your mobile number or SMS opt-in data for marketing purposes.

SMS consent records are used solely for delivering messages from Shift2div.com and may only be shared with service providers that assist in message delivery (e.g., carriers, messaging platforms).

For additional information about how your personal data is handled, please review our Privacy Policy.

Shipping Policy

Order Processing Time

Orders are typically processed within 1-3 business days after payment authorization unless otherwise stated at the time of purchase. Processing may take longer for custom, special-order, or high-volume periods.

Estimated Delivery Timelines

Estimated delivery timelines depend on the shipping method and destination. Typical estimates are:

Domestic: 3-7 business days after shipment

International: 7-21 business days after shipment (customs and local delivery services may extend these timelines)

These delivery estimates are provided for convenience and are not guaranteed.

Shipping Methods

We use common carriers such as USPS, UPS, FedEx, DHL, and other third-party couriers depending on destination and service availability. The carrier and service selected will be shown at checkout.

Delays & Exceptions

Delivery may be delayed due to carrier service disruptions, adverse weather, customs clearance, pandemics, holidays, incorrect or incomplete shipping information, or other factors beyond our control. We are not responsible for carrier delays but will assist in tracing shipments and communicating with carriers when possible.

Return & Refund Policy

Return Eligibility

Returns are accepted for eligible physical goods that are unused, in original condition, and returned within 30 days of delivery unless a different return window is specified at the time of sale. Proof of purchase is required. Certain items (for example, perishable goods, personalized/custom items, or opened digital products) may be ineligible for return; such exclusions will be communicated at purchase.

Refund Approval & Conditions

Refunds are subject to inspection and approval. We reserve the right to deny a refund if the item is returned damaged, used, or outside the stated return window. If approved, refunds will be issued to the original payment method unless otherwise agreed.

Refund Processing Time

Once a refund is approved, it may take 5-10 business days for the refund to appear on the cardholder's account, depending on your bank or card issuer.

Non-Refundable Items & Fees

Non-refundable items may include, but are not limited to, gift cards, downloadable digital products, and services rendered. Returned items may be subject to restocking fees or deduction of shipping costs where stated at the time of sale.

Payment Policy (Authorize Pay / Authorize.net)

Payment Processing & Authorization

All card payments are processed via Authorize Pay (Authorize.net) for credit and debit card transactions. We require authorization of payment information prior to confirming orders; authorization may appear as a pending charge on your card until the transaction is settled.

Billing & Charge Processing

By submitting payment information, you authorize Shift2div.com to charge the designated payment method for the total order amount, including taxes, shipping, and any applicable fees. Captures and settlements are performed in accordance with Authorize.net processing flows and may be subject to the timing of the payment gateway and your card issuer.

Fraud Prevention & Security Measures

We and our payment processor implement security measures to protect transaction data, including TLS encryption, tokenization, CVV verification, and address verification (AVS). We follow industry best practices and comply with applicable PCI requirements; however, customers should also follow safe cardholder practices. Suspected fraudulent transactions may be delayed or cancelled while under review.

Cardholder Authorization & Compliance

All transactions require the cardholder's explicit authorization. By providing payment information, you represent that you are the authorized cardholder or otherwise have the cardholder's permission to use the payment method. We also comply with Authorize.net and card network rules regarding transaction authorization, settlement, and dispute handling.

Disputes, Chargebacks & PCI Considerations

If you dispute a charge, you should first contact us so we may attempt to resolve the matter. Chargebacks are handled in accordance with card network and Authorize.net procedures; we will cooperate in investigations and may provide transaction records to the issuer. We do not store full card numbers on our systems; payment details are processed and stored by Authorize.net in accordance with PCI DSS requirements.

5. Data Sharing & Disclosure

We do not sell or rent personal information. We may share information with:

Service providers that support our business operations

Payment processors

Legal authorities when required by law

Successors in the event of a merger or business transfer

6. Data Security & Retention

We implement appropriate technical and organizational security measures to protect your information.

We retain personal information only as long as necessary for business, legal, and compliance purposes. When no longer required, data is securely deleted or anonymized.

7. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

8. Your Rights & Choices

You may:

Request access to your personal information

Request correction of inaccurate data

Withdraw consent for marketing communications

Request deletion of your data (subject to legal requirements)

To exercise your rights, contact us at [email protected].

9. Contact Us

If you have questions about this Privacy Policy, contact us:

Company Name: Shift2div.com
Website:
Email: [email protected]
Phone: (801) 735-5444
6201 EL Verde Rd